Experience: 6 years

Job Description:

• Performance manage the 10+ freight forwarding and customs partners Flexport uses in India and ISC, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations
  
• Own exceptions and escalations on shipments operated by assigned Flexport Partners (supported by Partner Operations Associates)
  
• Work with partners to plan sufficient resources necessary to support Flexport rapid growth
  
• Drive continuous performance improvement within assigned partners through digital adoption, process improvement, and ongoing enablement
  
• Own sourcing, vetting, and onboarding of new freight forwarding and customs partners where needed
  
• Sell the Flexport brand to create excitement and willing exclusivity
  
• Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both operations team and partners
  
• Contribute to the development and implementation of next-gen partner software, including localization requirements for assigned markets
  
• Ensure partners operate with a high level of integrity and compliance to global regulatory requirements
  
• Build and lead a high performing team to manage and grow our partner landscape in the Indian Subcontinent